FAQ's

Business Catering

Where is the Catering Menu?

• Our entire menu is available for your business catering needs.
  • For larger groups, a great place to start is the Boxed Meals, Platters and Trays category.
  • Printable Menu PDF

How do I place a Specialty's Business Catering order?

• You can place a Specialty's Business Catering order from anything listed under Our Menu. For larger orders - Boxed Meals, Platters and Trays is the first category listed. Click here to create a Specialty's Business Catering order.

Is there a limit to the size of a Business Catering order?

• You can rely on Specialty's for orders anywhere from one person to a meeting of thousands.

Can I get delivery?

• Specialty's delivers orders over $25 to our delivery areas. Delivery fees are calculated at checkout and vary based on order size, timing and location.

How does Specialty's Group Ordering work?

• 1. The organizer sets event details and default meals and then invites attendees.
  2. Attendees are emailed with the option to customize their order, accept the default meal or decline the meeting.
  3. Each meal is packaged and labeled with the attendee's name for easy distribution.

How does the Specialty's Big Baker's Dozen program work?

• We appreciate you choosing Specialty's Business Catering. Place 12 orders over $25 at specialtys.com and we'll reward you with a $25 credit to your Specialtys' Big Baker's Dozen account. Click here for more info or to check your account status.

How do I set up a corporate account or link to an existing corporate account?

• Sign in or sign up at specialtys.com:

  1. Click on My Account.
  2. Select Corporate Accounts under Payment Methods.
  3. Click the Corporate Accounts button and follow the prompts to complete the application

How do I get a receipt/invoice?

• You will automatically receive two emails regarding your order:

  1. Email confirmation - Immediately when you place your order.
  2. Invoice Email - Sent by the end of the day we fill the order.

  You may also request an invoice copy by going to Past Orders. Click the order and press the Request Invoice button.

 

Place My Order

Can I order online?

• Absolutely! Specialtys.com is designed to give our customers a fast, reliable ordering method. You can rely on Specialty's whether your order is for one person or a meeting of thousands. Sign in or sign up at specialtys.com.

Can I call my order in?

• Call us at 877-50CATER (877.502.2837) option 1 and one of our Customer Relations Representatives will log in and assist you in placing an online order. You must be signed up to complete the order.

What payment options can I use for online orders?

• We accept Visa, MasterCard and American Express, Specialty’s gift cards and approved corporate accounts. While we do not accept checks or cash for online orders, we do accept cash at our café registers.

What's the latest time to place an online order?

• For your convenience, online ordering at specialtys.com is open 24/7.  Priority Pickup orders under $30 can be ready in as little as 15 minutes when you click the “ASAP” button at checkout.  Larger catering orders require 1 hour or more notice based on order size. We accept orders up to 30 days in advance. The best way to ensure your desired pickup or delivery time is to place your order at least 3 hours ahead.

How specific can I be in requesting a delivery time?

• We offer 30 minute delivery range windows. For example, if you would like your order by 12:00, you can select the 11:30 – 12:00 window.

How do I place a Specialty's Business Catering order?

• You can place a Specialty's Business Catering order from anything listed under Our Menu. For larger orders - Boxed Meals, Platters and Trays are the first category listed. Click here to create a Specialty's Business Catering order.

How can I get my order earlier?

• Ordering at least 3 hours ahead will generally guarantee you the selection of the time slot you want. The website offers the first available time based on order size and choice of delivery or pickup location. If a delivery or pickup time does not show up, service is no longer available for that time.

Can I get delivery?

• Specialty's delivers orders over $25 to our delivery areas. Delivery fees are calculated at checkout and vary based on order size, timing and location. Click here to see if Specialty's delivers to your address.

Can I call a Specialty's Café directly?

• In order to allow our cafe teams to best serve our customers, we do not take any outside calls at the cafe. Please call our customer relations team at 877-50CATER (877.502.2837) option 1 for fast, professional service.

 

Edit My Order

How do I change or cancel an order?

• Our online order system handles all possible changes and cancellations. The ability to change and/or cancel orders is determined by the amount of notice, order size and pickup/delivery method. All possible changes can be made by logging on to specialtys.com and clicking MY ACCOUNT and selecting Order History. Please note: Same day cancellations cannot be guaranteed. If cancellation is available, we offer customers the option of:

  1. 50% charge for total cancellation of the order
  2. 25% charge for reschedule. 

  Click here to go to your Order History.

Can I change an order that I did not place?

• In order to protect our customers and their account privacy, we require email and password verification to make any changes.

How do I add a tip?

• You can add a tip from the checkout screen when placing an order or to add a tip later:

  1. Sign in at specialtys.com.
  2. Click on My Account and select the appropriate category under Order History.
  3. Click the "Tip" button.

  Click here to go to your Order History.

 

Cancel My Order

How do I change or cancel an order?

• Our online order system handles all possible changes and cancellations. The ability to change and/or cancel orders is determined by the amount of notice, order size and pickup/delivery method. All possible changes can be made by logging on to specialtys.com and clicking My Account and selecting Order History. Please note: Same day cancellations cannot be guaranteed. If cancellation is available, we offer customers the option of:

  1. 50% charge for total cancellation of the order
  2. 25% charge for reschedule. 

  Click here to go to your Order History.

 

Create a Proposal

How do I save my cart as a proposal?

• You can easily create an order proposal and forward it with Specialtys.com:

  1. Create an order by clicking Order Online and selecting the items you wish.
  2. At the Checkout – Step 1 screen, review the order and then select Save as a proposal from the right side.
  3. Enter the email(s) you want the proposal sent to and click Save to My Proposals and send email below.
  4. Go to My Account, then select Order History and Proposals. Click on the order and select Resume to edit and/or complete the order.

 

Change My Account Info

How do I view or change my account info?

• It’s easy at Specialtys.com:

  1. Click on My Account.
  2. Select the category you want. You can view order history, select personal preferences, edit payment methods, and view baker's dozen status.

How do I set up a corporate account?

• Sign in at specialtys.com:

  1. Click on My Account.
  2. Select Corporate Accounts under Payment Methods.
  3. Click Add Corporate Account button.

How do I link to an existing corporate account?

• Sign in or sign up at specialtys.com:

  1. Scroll over My Account.
  2. Select Corporate Accounts under Payment Methods.
  3. Click Add Corporate Account button and follow the prompts.

  Alternatively, the designated account contact can send an email requesting your addition to accounting@specialtys.com.

How do I get a copy of my order and receipt/invoice?

• You will automatically receive two emails regarding your order:

  1. Email confirmation - Immediately when you place your order.
  2. Invoice Email - Sent by the end of the day we fill the order.

  You may also request an invoice copy by going to Past Orders under Order History. Click the order and press the Request Invoice button.

How do I redeem the credit I've received through Specialty's Baker's Dozen programs?

• You will automatically receive two emails regarding your order:

  1. Place your online order.
  2. When you reach the Checkout Step 2 screen, select the Baker's Dozen Account under payment method.

Where can I find the balance for my gift card or other account?

• If you have registered a gift card, you can view your balance for this and any other accounts. Click My Account and select the desired payment method.

 

Nutritional Info

Where is the nutritional information on your menu items?

• Specialtys.com provides many ways to access nutritional info:

  1. Click on the photo of any item.
  2. Select Customize to see an item's nutrition adjust to reflect your customization (tip: If you hover over an ingredient, you can see its specific nutritional information).
  3. Highlight Order Online and elect a category from the nutrition listing on the right side.

 

Recyclable Packaging

Does Specialty's use recyclable packaging?

• Yes. Whenever possible, we use eco-friendly packaging. We continue to partner with suppliers to source affordable, environmentally friendly packaging.

 

Baker's Dozen

How do I redeem the credit I've received through Specialty's Baker's Dozen programs?

• 1. Place your online order.
  2. When you reach the Checkout Step 2 screen, select the Baker's Dozen Account under payment method.

How do Specialty's Baker's Dozen and Specialty's Big Baker's Dozen programs work?

• Click here for Baker's Dozen info.

How do I view my status?

• Click here for Baker's Dozen info.

 

Other Questions?

• Click here to Contact Us or look at a full listing of FAQ's.