FAQ's

Baker

Specialty's Is Back


I heard Specialty's closed. What happened to Specialty's?

Due to the harsh economic situation brought on by COVID-19, Specialty’s had to file for Chapter 7 Bankruptcy. All assets were liquidated which, unfortunately, included all Gift Cards and Specialty’s Rewards issued prior to 2021. Fortunately, the original founders of Specialty’s are bringing back the delicious products Specialty’s has always stood for.

Who owns Specialty's now?

The family is back! Specialty’s original founders, Craig and Dawn, missed the business so they've returned and they’ve brought their (now grown!) kids with them.

How will Specialty’s be different?

We’ve downsized to just one location and have updated the menu with new delicious creations. This will allow us to focus on the great food and customer experience.

What happened to Specialty’s near me?

We re-opened our first location at Ellis St in Mountain View, California, to help us get back into serving changed customer needs. We will open additional locations based on customer demand.

What happened to my past account?

We were able to preserve logon information (email and password), but purchase history, saved credit cards, billing info, saved favorites, and rewards information have been deleted to protect your privacy.

Can I access my Sandwich Dollars and Specialty’s Gift Cards?

With the Chapter 7 Bankruptcy, all assets were liquidated, which, unfortunately, included all Specialty’s Rewards and Gift Cards issued prior to 2021.

We will continue to offer the Specialty’s Rewards program -- place 12 orders and receive a credit for the average value of those orders. New rewards status info can be found under My Account, Specialty’s Reward Status.

How can I access and/or set up my Term Account?

Specialty’s is not offering Term Accounts at this time. You are welcome to use Visa, MasterCard, American Express, Discover, and Apple Pay. For your convenience, you can also save a credit card to your account for use in the future.

Catering


Where is the Catering Menu?

Our menu can be found here, but the entire menu is available for your catering needs. Feel free to send your team this link as we will periodically update the menu.

How do I place a Specialty's Catering order?

You can place a Specialty's Catering order for anything listed under Our Menu. For meals to feed many or individually packaged meals see our catering menu.

Is there a limit to the size of a Catering order?

You can rely on Specialty's for orders anywhere from one person to a meeting of thousands.

How does Specialty's Group Ordering work?

1. The organizer sets event details and default meals and then invites attendees.
2. Attendees are emailed with the option to customize their order, accept the default meal or decline the meeting.
3. Each meal is packaged and labeled with the attendee's name for easy distribution.

How does the Specialty's Big Rewards program work?

We appreciate you choosing Specialty's Catering. Place 12 orders over $25 and we'll reward you with a $25 credit to your Specialty's Big Rewards account. Click here for more info or to check your account status.

Ordering


How can I order?

Specialtys.com and the Specialty’s app are designed for fast, reliable ordering. You can also place your order at our retail location in Mountain View, CA.

You can rely on Specialty's whether your order is for one person or a meeting of thousands.

Can I call a Specialty's Café directly?

In order to allow our cafe teams to best serve our customers, we do not take any outside calls at the cafe. For any specific needs, please reach us at our contact page and our customer service team will reply as quickly as possible.

Can I get delivery?

Specialty's delivers orders over $25 to our delivery areas. Delivery fees are calculated at checkout and vary based on order size, timing and location. Delivery fee will be calculated at check out.

We offer 30 minute delivery windows. For example, if you would like your order by 12:00, you should select the 11:30 – 12:00 window.

What payment options can I use?

We accept Visa, MasterCard, American Express, Discover, and Apple Pay. We do not accept checks or cash for online or app orders.

How do I redeem my Specialty's Rewards?

When you reach Checkout: Step 2, select the Specialty's Rewards Account under payment method.

Unfortunately all Specialty’s Rewards issued prior to 2021 are no longer valid.

How do I change or cancel an order?

Our online order system handles all possible changes and cancellations. The ability to change and/or cancel orders is determined by the amount of notice, order size and pickup/delivery method. All possible changes can be made by logging on to specialtys.com and clicking MY ACCOUNT and selecting Order History. Please note: Same day cancellations cannot be guaranteed. If cancellation is available, we offer customers the option of:

1. 50% charge for total cancellation of the order
2. 25% charge for reschedule. 

Click here to go to your Order History.

Can I change an order that I did not place?

In order to protect our customers and their account privacy, we require email and password verification to make any changes.

How do I add a tip?

You can add a tip from the checkout screen when placing an order or add a tip later (within 24hrs of delivery) under Order History. Click the "Tip" button on the order you’d like to tip on.

How do I get a receipt/invoice?

You will automatically receive an email order confirmation immediately after placing your order. For orders over $25, an invoice email will be sent by the end of the day we fill the order.

You may also request an invoice for any order by going to Past Orders. Click the order and press the Request Invoice button.

Can I create a Proposal?

You can easily create an order proposal and forward it with Specialtys.com:

1. Create an order by clicking Order Online and selecting the items you wish.
2. At the Checkout – Step 2 screen, review the order and then select Save as a proposal from the right side.
3. Enter the email(s) you want the proposal sent to and click Save to My Proposals and send email below.
4. Go to My Account, then select Order History and Proposals. Click on the order and select Resume to edit and/or complete the order.


How do I view or change my account info?

It’s easy at Specialtys.com. Click on My Account and select the category you want:

1. Order history for info on all orders and proposals.
2. Personal Preferences for your contact and login info, menu preferences, favorite pickup and delivery addresses and email subscriptions.
3. Payment Methods including saved credit cards, prepaid accounts and Specialty's Rewards.
4. Specialty's Rewards for your current status in reaching your next Specialty's Reward.


Nutritional Info


Where is the nutritional information on your menu items?

Click on the photo of any item for the full nutritional label. For customizable items, you can see the nutrition recalculate as you make changes. (Tip: If you hover over an ingredient, you can see its specific nutritional information.)

What if I have allergies?

While we make every effort to avoid cross contamination of our various ingredients, each Specialty’s café makes and assembles our food from raw ingredients on shared equipment. Products may contain or come in contact allergens such as wheat, peanuts, milk, soy, eggs, tree nuts, fish and shellfish. Specialty’s cannot completely guarantee that any given menu item is completely free of any allergen. Decisions on the amount of precaution to be taken or tolerance for any allergen exposure should be made in consultation with your doctor.

Prop 65

Certain foods and beverages sold or served here can expose you to chemicals including acrylamide in many fried or baked foods, and mercury in fish, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to: www.P65Warnings.ca.gov/restaurant.

Other Questions?